Return & Exchange

1. General Return Policy

At Dwellorah, we take immense pride in the quality and craftsmanship of our canvas frames and home décor. If you are not entirely satisfied with your purchase, we are here to help. We offer a 7-day return window from the date of delivery for most standard items.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need the receipt or proof of purchase.

2. Non-Returnable Items (Custom & Personalized)

Due to the nature of our products, certain items cannot be returned or exchanged unless they arrive damaged or defective. These include:

• Any items from our "Personalized & Gifting" collection.
• Custom-sized canvas frames or custom print orders.
• Gift cards.
• Items marked as "Final Sale."

3. Damages and Issues

Please inspect your order immediately upon reception. If your canvas frame arrives defective, damaged, or if you receive the wrong item, please contact us within 48 hours of delivery. We will evaluate the issue and make it right by sending a replacement at no additional cost to you.

When contacting us regarding a damaged item, please include your order number and clear photographs of both the damaged product and the packaging it arrived in.

4. How to Initiate a Return or Exchange

To start a return or exchange, please follow these steps:

• Email our support team at info@dwellorah.com with your order number and reason for return.
• Wait for our team to approve your request. Once approved, we will provide you with a return shipping address and instructions.
• Pack the item securely in its original packaging to prevent damage during transit.

Please note: Unless the item arrived damaged or the error was on our part, you will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 7 business days.

If you haven’t received a refund yet, first check your bank account again, then contact your credit card company, as it may take some time before your refund is officially posted.

6. Exchanges

We only replace standard items if they are defective or damaged. If you need to exchange a standard item for a different size or design, you will need to return the original item for a refund (subject to our return policy) and place a new order for the desired item.

7. Contact Us

For any questions regarding your return or exchange, please reach out to us:

• Email: info@dwellorah.com
• Address: 123 Canvas Art Street, Creative District, Mumbai, Maharashtra (400001)