Last Updated: August 12, 2026

1. Introduction

Welcome to Dwellorah. We respect your privacy and are deeply committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our canvas frames, or interact with our services.

By accessing or using our website, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

2. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with a particular consumer or device. This includes:

  • Personal Identification Information: Name, shipping address, billing address, email address, and account login details.
  • Payment Information: We use secure, encrypted third-party payment gateways (such as PayU, Razorpay, or Stripe). We do not store your full credit card number or UPI PIN on our servers.
  • Custom Order Data: Images, text, or specific design requests you upload for personalized gifting and custom canvases.
  • Technical Data: IP address, browser type, operating system, and data about your browsing behavior on our site gathered via cookies.

3. How We Use Your Information

We use the information we collect for various business purposes, including:

  • To process and fulfill your orders, including manufacturing custom canvases and managing PAN India/international shipping.
  • To communicate with you regarding order updates, delivery status, and customer support inquiries.
  • To improve our website's functionality, user experience, and product offerings.
  • To send you marketing communications, special offers, and newsletters (only if you have opted in to receive them).
  • To detect and prevent fraudulent transactions and ensure the security of our platform.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:

  • Service Providers: We share necessary information with trusted third-party partners who assist us in operating our website, processing payments, and delivering your orders (e.g., courier partners like Delhivery, BlueDart, etc.).
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to track activity on our website and hold certain information. Cookies help us remember your shopping cart items, understand your preferences for future visits, and compile aggregate data about site traffic. You can instruct your browser to refuse all cookies; however, some features of our website may not function properly without them.

6. Data Security

We implement a variety of security measures to maintain the safety of your personal information. All sensitive payment data is transmitted via Secure Socket Layer (SSL) technology and encrypted into our payment gateway providers' databases. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet is 100% secure.

7. Your Data Rights

Depending on your location, you may have the right to request access to the personal data we hold about you, request corrections to any inaccurate data, or request the deletion of your personal data. If you wish to exercise any of these rights, please contact us using the information provided below.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us at:

  • Email: info@dwellorah.com
  • Address: 123 Canvas Art Street, Creative District, Mumbai, Maharashtra (400001)